Refund Policy

14-day money-back guarantee

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied, contact us within 14 days of your initial purchase and we will issue a full refund — no conditions. This guarantee is in addition to any mandatory legal rights you may have.

How to request a refund

Email [email protected] from the address associated with your account, including your order or subscription reference. We aim to respond within 2 business days.

How refunds are processed

Payments and refunds are handled by our merchant of record, Lemon Squeezy. Approved refunds are returned to your original payment method. The time for funds to appear depends on your bank or card issuer, typically 5–10 business days.

Renewals and cancellations

Subscriptions renew automatically. You can cancel at any time from the Billing page; cancellation stops future renewals and your access continues until the end of the current billing period. Renewal charges after the initial 14-day window are generally non-refundable, except where required by law.

Consumer withdrawal and statutory rights

If you are a consumer in the European Union, United Kingdom, or another jurisdiction with mandatory consumer protections, you may have statutory withdrawal, cancellation, refund, or conformity rights. Nothing in this policy limits those rights.

Shotpilot is digital software and online services. If immediate access to digital content or services affects a statutory withdrawal right in your jurisdiction, any required express consent, acknowledgement, and confirmation must be handled during checkout or purchase confirmation.

Abuse and duplicate requests

We may refuse refund requests that are fraudulent, abusive, or already refunded, while still respecting any mandatory rights that apply by law.

Contact

Questions about this policy: [email protected].